Legal
Terms of Service
Effective October 15, 2026
These terms apply to puravidahealthmiami.us and to services provided by PuraVida Health LLC ("we," "us"), mailing address 382 NE 191st St #273041, Miami, FL 33179. Clinical care is also governed by the consent forms you sign as a patient.
Not for emergencies
We provide scheduled primary care. We are not an emergency or urgent care service. If you have a medical emergency, call 911. If you are in a mental health crisis, call or text 988.
Website information
Website content and the visit prep planner are general information only and are not medical advice. Submitting the contact form doesn't create a patient–clinician relationship. That relationship begins when you're accepted as a patient and complete your first visit.
Eligibility and service area
- We see adults 18 and older.
- House calls are available within our posted service area, subject to clinician availability and a safe visit environment.
- Telehealth visits require you to be physically located in Florida at the time of the visit.
Telehealth
Telehealth has limits. Your clinician may decide a concern needs an in-person visit or emergency care. Technology problems may interrupt a visit, and we'll call you if that happens. Controlled substances are not prescribed through telehealth alone.
Appointments and safety
- House calls are scheduled within an arrival window, and we'll text you when your clinician is on the way.
- Please secure pets and keep the visit area free of hazards. Clinicians may end a visit if they feel unsafe.
- Please give at least 24 hours' notice to cancel or reschedule. See our Refund Policy for fees.
Insurance and payment
- We verify benefits before your first visit, but coverage decisions are made by your health plan. You're responsible for copays, coinsurance, deductibles, and non-covered services as your plan determines.
- Self-pay rates are provided in writing before services. If you are uninsured or choose not to use insurance, you have the right to a good faith estimate of expected charges under federal law.
Complaints and dispute resolution
Contact support@puravidahealthmiami.us or (305) 947-2186. We'll acknowledge within 1 business day and respond in writing within 10 business days. If a non-clinical dispute (for example, about billing) isn't resolved, either party may request non-binding mediation in Miami-Dade County with a mutually agreed mediator, with the mediator's fee shared equally, before filing a claim. Nothing here limits your right to contact the Florida Department of Health, your health plan, or the HHS Office for Civil Rights, or to pursue any remedy available by law.
Limitation of liability
To the extent permitted by law, we aren't liable for indirect or consequential damages arising from use of this website. Nothing in these terms limits liability that can't be limited under applicable law, including liability for professional negligence.
Governing law
These terms are governed by Florida law. Venue for any dispute is Miami-Dade County, Florida.
Changes
We may update these terms and will change the effective date above when we do.
Contact
PuraVida Health LLC · 382 NE 191st St #273041, Miami, FL 33179 · (305) 947-2186 · info@puravidahealthmiami.us